Terms and Conditions of Unique Nepal Adventure Pvt. Ltd.
To ensure transparency, safety, and mutual understanding, we request all clients to carefully read and accept the following terms and conditions before booking your trip with Unique Nepal Adventure.
1. By booking a trip with us, you agree to the following:
- Trip Booking and Confirmation.
- 25% of the total trip cost is required to transfer the amount to confirm your booking.
- The remaining balance can be paid upon arrival in Nepal before the trip begins.
- Bookings should be made at least 15 days prior to the start date.
- Last-minute bookings are possible based on availability.
2. Payment Methods
- We accept bank transfers, cash payments, and digital platforms (upon request).
- All transfer charges must be paid by the client.
3. Cancellations and Refund Policy
- Cancellation must be made in writing via email.
- Refunds are processed based on the following:
- 30 days before cancellation, the full advance amount will be refunded.
- 20 to 29 days before the trip is canceled: 50% refund of the advance amount.
- Less than 20 days: No refund because all the advance amount has been paid to secure the booking.
4. Trip Modifications or Delays
- Itineraries may be changed due to:
- Weather conditions
- Flight cancellations
- Political instability
- Natural disasters
In such cases, we provide the best possible alternative solutions. However, additional costs caused by these changes are the client’s responsibility.
5. Travel Insurance Requirement
- All participants must have comprehensive travel insurance, including:
- Emergency evacuation as helicopter rescue.
- Medical expenses
- Trip cancellation/interruption
- Lost or stolen belongings.
- Proof of insurance may be requested before departure.
6. Health and Physical Condition
- Adventure activities such as trekking at high altitudes require good physical condition.
- Clients must inform us of any pre-existing health conditions or medications.
- Our team will assist in emergencies, but medical costs are your responsibility unless covered by your insurance.
7. Travel Documents and Permits
- You must carry a valid passport (minimum 6 months validity from arrival date).
- We handle all necessary permits and documentation, such as:
- TIMS Card (Trekkers’ Information Management System)
- National Park and Conservation Area entry permits
- Tourist visas for Nepal can be obtained upon arrival at the airport or online before arrival.
- You must send your passport-size photo and passport photo copy.
8. Guides, Porters & Safety
- All guides are licensed, well-trained in first aid, and speak multiple languages.
- Porters are properly equipped and treated fairly in compliance with ethical trekking standards.
- Your safety is our top priority, and we monitor all treks closely to avoid altitude sickness and other risks.
9. Client Conduct
- We expect respectful and responsible behavior toward guides, locals, and fellow travelers.
- Disruptive or abusive behavior may result in trip cancellation without refund.
10. Limitation of Liability
- Delays due to weather, flight cancellations, or political unrest
- Injuries, accidents, or illnesses occurring during the trip
- Loss or damage of personal belongings
- However, we will provide maximum support and coordination in any situation.
11. Use of Images and Testimonials
We may use photos or feedback for promotional purposes unless you request otherwise in writing.
- We welcome your honest feedback after the trip.
- If you encounter any problem during the journey, please inform your guide or contact our office immediately.
- We are committed to resolving complaints promptly and professionally.
12. Why Book With Us?
At Unique Nepal Adventure (UNA), we specialize in meaningful, safe, and personal trekking experiences.
- Fast & Friendly Communication: Quick replies on WhatsApp, email, or your preferred platform.
- Safety First: Our first priorities are safety, comfort, success, and satisfaction.
- Expert Guides: Government-certified, friendly, and trained in high-altitude care.
- Strong Porters: Reliable, respectful, and committed to your journey.
- No Hidden Costs: Transparent pricing, always.
- Custom Itineraries: Customizable itineraries according to your requirements and time.
- Excellent Service and Delightful Trip: We provide top-notch services and make unforgettable memories.
13. Your Agreement
By booking any package or service with Unique Nepal Adventure, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
